WOAY EXCLUSIVE: What we learned about the phone and internet outage in Packs Branch

PACKS BRANCH, WV (WOAY) – A phone and internet outage is concerning residents who have been unable to call emergency services from their homes for months.

Our team has been investigating this story for weeks, and tonight, we have answers.

We’ve heard from residents, who worry for the safety of elderly neighbors who have no way of calling for help.

Newswatch reporter Mike Teaney has exclusive reporting that story.

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