UPDATE: Some grow frustrated with hospitals during pandemic

UPDATE: BECKLEY, WV (WOAY) – Raleigh General Hospital has released a statement in response to limiting visitors at the hospital.

The statement reads: “Raleigh General Hospital (RGH) is committed to providing the highest quality care and ensuring the safety of our patients, employees and providers. As part of our response to COVID-19, RGH has implemented strict visitor restrictions with a zero-visitor protocol. Exceptions to this visitor protocol may include pediatric patients, obstetric patients and those receiving end-of-life care.  We have also limited access to our hospital to the Emergency Department and Main Entrance, and everyone entering our facilities will be screened for respiratory symptoms, fever and travel history in accordance with CDC guidelines.

We know that these increased precautions may seem concerning. We do not want to cause alarm – but we do want to send a clear message to our community that we are prepared, responding appropriately and are committed to protecting the well-being of our patients, employees and community. Raleigh General Hospital values the trust our community places in us, and we appreciate your understanding as we shift our visitation policies during this time.  For details about our COVID-19 response, please visit RaleighGeneral.com.”


BECKLEY, WV (WOAY) – A Beckley woman is claiming that Raleigh General Hospital was keeping her in the dark about her husband’s heart condition. 

The communication issue arises mainly because of the coronavirus precautions. Family members are limited in seeing patients and hospital staff is overworked trying to keep up with everything, potentially putting concerns from family members on the back-burner. 

“They’re not letting a family member in because of the COVID scare. So if you’re not doing that, then you need to come up with an alternate plan that guarantees that families are able to get information,” she said.

She was protesting outside Raleigh General Hospital Sunday morning before finally getting more information from the hospital.

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