State 911 council files complaint against Frontier West Virginia

A new complaint filed by state 911 centers alleges that Frontier West Virginia, Inc., does not provide sufficient backup infrastructure to avoid an outage.

The West Virginia 911 Council has filed the complaint with the Public Service Commission.

It’s on behalf of 10 emergency call centers in Brooke, Ohio, Marshall, Wetzel, Tyler, Doddridge, Ritchie, Harrison, Taylor and Mingo counties.

The complaint says that those centers could not field 911 calls for up to 10 hours during a three-day stretch last month from Nov. 28-30, leaving residents unable to reach 911 for emergency assistance.

It alleges a lack of redundancy and diversity in the Frontier infrastructure.

The complaint asks the commission to ensure that Frontier provides sufficient backup services so residents can always call 911.

This has been an ongoing problem for two or three years, according to the 911 Council.

Frontier Communications has not responded to WOAY’s request for a statement at this time.

We will track this story and update you as we learn more.

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