OAK HILL, WV (WOAY) – After over a month of waiting some West Virginians are saying they’re still struggling to get their unemployment claims processed.
“It’s extremely frustrating, I mean you call and you speak to someone and they don’t have answers. Then we’re being told that the state ran out of funds,” said Crystal Utley.
Weeks of waiting and calls that don’t get answered, that’s been the reality for Crystal Up-lee who is self-employed.
“To my knowledge and what I know, it’s reported that we have a hundred agents that is working and every single call was answered,” said Gov. Jim Justice.
Single mother of two Sandra Pingley says she has been waiting since March 25th and has called unemployment over 200 times.
“I’m not saying that they’re not doing their jobs. Because I hundred percent believe that they are flooded with people. We’re being told claims are being approved and they’re not. I think Jim Justice needs to be aware of the unemployment situation in West Virginia,” said Sandra Pingley.
Workforce West Virginia encourages patience while waiting for cares act benefits continues to process state unemployment benefits.