Beckley VAMC recognized as a top nationwide hospital for patient experience

BECKLEY, WV (WOAY)- Beckley VA Medical Center (VAMC) recently received five-stars from the Hospital Consumer Assessment of Healthcare Providers and Systems (CMS) scores collected from January 1 through December 31, 2019 for Patient Experience.

The federal administrator of the nation’s major healthcare programs assigned a patient experience star rating to 3,478 hospitals, both public and private. Beckley VAMC is only one of eight hospitals in the Veterans Health Administration nationally to be recognized with five stars and one of only four hospitals in the entire state of West Virginia.

Based on the latest patient experience star ratings:

• 85 hospitals received one star
• 528 hospitals received two stars
• 1,479 hospitals received three stars
• 1,120 hospitals received four stars
• 266 hospitals received five stars

Ratings were determined from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, which randomly samples adult patients across all types of medical conditions between 48 hours and six-weeks post-discharge. To receive a rating, hospitals must have received at least 100 completed HCAHPS surveys over a four-quarter period and be eligible for public reporting of the measures. More To learn more about the survey, visit here.

“This reflects the deep commitment and dedication the staff at Beckley VA Medical Center has for providing not only quality health care but ensuring our Veterans have positive experiences at every turn,” said Medical Center Director Desmond McMullan. “During these challenging times, we continuously strive to adapt and deliver excellent health care to our Veterans.”

The HCAHPS star ratings help patients choose a hospital based on previous patient experience. Beckley VAMC is proud to be amongst the hospitals nationwide with a five-star rating.