AT&T to reimburse customers after massive network outage

Oak Hill, WV (CNN) – AT&T plans on reimbursing customers for network outages. 

Last Thursday, tens of thousands of customers dealt with error messages or no service connection. 

The mobile network says it wanted to recognize the frustration the outage caused people. 

AT&T says it will issue a five-dollar credit to “potentially impacted” wireless customers per account, which it says is the “average cost of a full day of service.” 

While regional disruptions to wireless service happen occasionally, prolonged nationwide outages are rare. 

The company states this offer does not apply to AT&T Business, AT&T Prepaid, or Cricket.

The Federal Communications Commission says it is investigating the incident. 


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