Father / daughter claim they were kicked off flight for grumbling about delay

ORLANDO, FL (TRAVELPULSE.com) – A father-daughter duo claims they were unfairly booted from a Frontier Airlines flight at Orlando International Airport, according to News 6.

However, the ultra low-cost carrier is telling a different story.

Eric Miller, 70, and his daughter Whitney Miller, 25, said they were complaining about an eight-hour flight delay in private when an overzealous flight attendant overheard them and went to inform other crew members.

Whitney Miller told News 6 that the two were quietly discussing how “miserable” the flight crew appeared and how they never wanted to fly with Frontier ever again before being confronted by a flight attendant.

“They would lean over the back of the chair in front of us, get their face right up to here and they would simply ask, ‘Do we have a problem?'” Eric Miller told News 6.

“It was, ‘No, do you have a problem? Do you want to be removed from the aircraft?’ We responded, ‘No.’ We didn’t know what was going on, what’s happening. Please tell us what’s happening,” Whitney Miller said.

Cellphone video captured by another passenger shows the Millers being escorted off the plane to applause from other passengers.

While the footage doesn’t show the Millers’ conversation or the initial contact with the flight crew, the passenger who recorded it claims they didn’t hear the family say anything offensive but rather it appeared the flight attendant was eavesdropping on their conversation.

Frontier provided a different account, accusing the Millers of shouting profanities at the flight crew.

In a statement to News 6, Frontier described the Millers’ behavior as inappropriate and said it was a threat to the flight’s safety.

“Our flight attendants are customer service and safety professionals who are trained to recognize situations that may impact comfort and safety of passengers and crew on board our aircraft. The behaviors and comments exhibited by these passengers prior to departure were inappropriate, and as a result, they were asked to leave our aircraft. Safety and security of our passengers and crew are our number one priority,” the Denver-based airline stated.

The Millers told News 6 that Frontier has refunded their tickets and they will instead road trip to visit their ill relative in St. Louis.

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