WEST VIRGINIA (WOAY) – Ice, sleet, and snow are sweeping through Appalachian Power’s Virginia and southeastern West Virginia service areas today, knocking out power to more than 50,000 customers. Much of the damage is caused by trees that have fallen under the weight of the ice and sleet mix. This has also caused many downed power lines in these areas. As the storm continues throughout the day, more outages could occur.
Status Of Restoration Efforts
Areas with Large Numbers of Outages
Virginia
| Carroll County | 8,465 |
| Grayson County | 7,046 |
| Floyd County | 6,995 |
| Montgomery County | 3,099 |
| Smyth County | 2,833 |
| Pulaski County | 1,829 |
| Wythe County | 1,791 |
| Galax County | 1,579 |
West Virginia
| Raleigh County | 9,401 |
| Mercer County | 5,921 |
| Lincoln County | 1,057 |
| Fayette County | 871 |
Contract crews moved into place yesterday have joined local crews and are restoring power where it is safe to do so. These areas include Christiansburg, Wytheville, and Roanoke in Virginia and Princeton and Beckley in West Virginia. This morning, additional Appalachian Power line crews and assessors are moving in from areas that were not impacted, including Huntington, Charleston, and Wheeling in West Virginia, as well as Kingsport, Tenn. Neighboring crews from Kentucky Power are also assisting in restoration efforts.
Safety Messages
There are a number of reports of downed trees and power lines across Appalachian Power service territory. Customers should treat all downed lines as live power lines and stay away from them. Never touch downed power lines or sparking equipment. Keep children and pets away from fallen lines and anything the lines may touch Additional safety tips are posted at https://www.appalachianpower.com/outages/faq/OutageSafetyTips.aspx.
Customer Information
Customers who do not have power may check for updated restoration times and other information by:
• Going to the outage map at www.AppalachianPower.com/outagemap
• Downloading the Appalachian Power mobile app in Apple’s App Store or the Google Play store.
• Signing up for outage alerts at www.appalachianpower.com/account/alerts/
• Calling the Appalachian Power customer center at 1-800-956-4237
Electric consumers are asked to report their outage again if they have not called within the past 24 hours. This will ensure that all consumers’ electricity is restored as quickly as possible.
Next Update
11/15/2018, 7:00 PM ET
Customer Calls
Virginia Customer Service
800-956-4237
West Virginia Customer Service
800-982-4237
We continually monitor all inquiries we receive on this site.
- Get Outage Updates
Receive emails or text messages when your outage information is updated. - Outage FAQs
- Safety Hazard Conditions
Call our Customer Operations Center at 800-956-4237.
