Appalachian Power Issues Update On Power Outages

WEST VIRGINIA (WOAY) – Ice, sleet, and snow are sweeping through Appalachian Power’s Virginia and southeastern West Virginia service areas today, knocking out power to more than 50,000 customers. Much of the damage is caused by trees that have fallen under the weight of the ice and sleet mix. This has also caused many downed power lines in these areas. As the storm continues throughout the day, more outages could occur.

Status Of Restoration Efforts

Areas with Large Numbers of Outages


Carroll County 8,465
Grayson County 7,046
Floyd County 6,995
Montgomery County 3,099
Smyth County 2,833
Pulaski County 1,829
Wythe County 1,791
Galax County 1,579

West Virginia

Raleigh County 9,401
Mercer County 5,921
Lincoln County 1,057
Fayette County 871

Contract crews moved into place yesterday have joined local crews and are restoring power where it is safe to do so. These areas include Christiansburg, Wytheville, and Roanoke in Virginia and Princeton and Beckley in West Virginia. This morning, additional Appalachian Power line crews and assessors are moving in from areas that were not impacted, including Huntington, Charleston, and Wheeling in West Virginia, as well as Kingsport, Tenn. Neighboring crews from Kentucky Power are also assisting in restoration efforts.

Safety Messages

There are a number of reports of downed trees and power lines across Appalachian Power service territory. Customers should treat all downed lines as live power lines and stay away from them. Never touch downed power lines or sparking equipment. Keep children and pets away from fallen lines and anything the lines may touch Additional safety tips are posted at

Customer Information

Customers who do not have power may check for updated restoration times and other information by:

• Going to the outage map at

• Downloading the Appalachian Power mobile app in Apple’s App Store or the Google Play store.

• Signing up for outage alerts at

• Calling the Appalachian Power customer center at 1-800-956-4237

Electric consumers are asked to report their outage again if they have not called within the past 24 hours. This will ensure that all consumers’ electricity is restored as quickly as possible.

Next Update

11/15/2018, 7:00 PM ET

Customer Calls

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West Virginia Customer Service

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Tyler Barker is currently the News Director and Digital Content Manager for WOAY-TV. He was promoted to this job in Mid-November. He still will fill in on weather from time to time. You can follow Tyler on Facebook and Twitter @wxtylerb. Have any news tips or weather questions? Email him at