W.Va. American Water corrects billing errors

Local - 9/10/2013 10:39 AM by Nadine Grimley
CHARLESTON - About 49,000 West Virginia American Water customers monthly bills were adjusted to correct billing errors.

The company notified affected customers in late August that errors occurred after it transitioned to a new billing software system in May.  Company Spokeswoman Laura Jordan said that the adjustments will appear on the affected customers' next regular monthly bills.

Some will receive a credit because they were billed for 36 or more days of water service.  Others will see an additional charge to local government entities that was left off of the bill.


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